Privacy Policy

Thank you for visiting evoto.co.uk (the “Site”). At EVOTO (“we”, “us” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information when you interact with our website, contact us for services, or enter into a vehicle hire agreement with us.

This Privacy Policy applies to all personal data we collect in connection with:

• Your use of our Site;
• Your enquiries about our car hire services;
• Your driver onboarding process;
• Any other interaction you have with us.

Please read this Policy carefully. By using our Site or submitting information to us, you agree to the terms of this Privacy Policy.

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1. Who We Are

EVOTO is a London-based, TfL-approved private hire vehicle (PHV) car hire company providing vehicles to licensed PCO drivers.

Business Name: EVOTO
Website: evoto.co.uk
Contact Email: info@evoto.co.uk
Registered Office: 7 Leeland Terrace, W13 9HW, West Ealing, London

We are the data controller for the purposes of UK data protection law.

References in this policy to “we”, “us”, “our” or “EVOTO” mean EVOTO Ltd and, as appropriate, our corporate group acting together.

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2. What Personal Data We Collect

A. Information You Submit Directly

We may collect the following personal data from you when you contact us via our website, complete a contact enquiry form, or begin the vehicle rental onboarding process:

• Full name
• Email address
• Phone number
• Residential postcode and address
• PCO licence number and expiry
• DVLA driving licence details
• National Insurance number and identity documents
• Payment and billing information (where applicable)
• Any information you choose to provide in your message or documents submitted

We do not collect special category data (e.g., racial or health information) unless you choose to provide it where applicable. Data related to driving offences or penalties may be collected to assess eligibility for service provision.

B. Technical and Usage Data

We also collect certain technical and usage information automatically when you visit our Site, such as:

• IP address
• Browser type and version
• Operating system
• Pages visited and interaction data
• Date and time of access

This data may be collected through cookies and similar tracking technologies.

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

A. To Respond to Your Enquiries

We will use your contact information to respond to questions, requests, or interest in our services that you submit via our contact form or email.

B. To Provide Vehicle Hire and Related Services

Your personal data is used to assess and administer vehicle hire agreements, verify driver credentials, manage contractual relationships, deliver services, process payments, and meet regulatory requirements.

C. For Internal Record Keeping and Compliance

We retain personal data to satisfy legal, tax, accounting, record-keeping, and regulatory requirements applicable to our business.

D. For Website and Service Improvements

Technical and usage data may be analysed to enhance the functionality of our Site, improve user experience, and support legitimate business interests.

E. Marketing

With your consent, we may use your contact information to send you news, updates, or marketing about our services. You may opt out at any time.

We process personal data only where we have a lawful basis under UK data protection law (including contractual necessity, legitimate interests, compliance with legal obligations, and consent where appropriate).

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4. How We Share Your Data

We may disclose your personal data to:

• Regulatory bodies such as Transport for London to verify licences, compliance, and eligibility;
• Insurers and claims processors;
• Payment processors;
• Vehicle servicing and repair partners;
• Professional advisers (e.g., accountants, auditors, lawyers);
• IT hosting and support providers;
• Authorities or law enforcement when required by law.

We do not sell your personal data to third parties.

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5. International Data Transfers

We do not generally transfer personal data outside the United Kingdom. If personal data is transferred outside the UK (for example to a cloud service provider), we ensure safeguards are in place in accordance with applicable law.

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6. Data Retention

We retain personal information for as long as required to:

• Fulfil the purposes described in this Policy;
• Comply with legal, tax, and regulatory obligations;
• Resolve disputes;
• Enforce our contracts.

Basic customer and financial information is generally retained for a minimum of six years to satisfy statutory retention obligations.

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7. Security of Your Information

We implement organisational, technical, and physical security measures designed to protect personal data from unauthorised access, loss, misuse, or alteration.

While we strive to safeguard your information, no system can guarantee complete security.

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8. Cookies and Tracking

Our Site may use cookies and similar technologies to collect technical and usage data. You can manage or disable cookies via your browser settings, though some features of the Site may be affected if cookies are disabled.

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9. Your Rights as a Data Subject

Under applicable data protection laws, you have the right to:

• Request access to your personal data;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Object to or restrict processing;
• Request transfer of your data (data portability);
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at [Insert contact email].

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office — https://ico.org.uk

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised version on our Site with the updated effective date.

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11. Contact Us

If you have questions about this Policy, or wish to exercise any rights, please contact:

EVOTO
Email: info@evoto.co.uk
Address: 7 Leeland Terrace, W13 9HW,
West Ealing, London
Website: evoto.co.uk